Privacy Policy

Last update: 10 Aug 2023

VIP Visa™ (registered as VIPLAND Ltd in England and Wales or "we") is committed to protecting and respecting your privacy.

This policy (together with our Terms and Conditions and Cookie Prefrences) outlines the basis upon which any personal data collected or provided to “VIP Visa™” will be processed and used. Please read the following details carefully to understand the practices concerning your personal data. By accepting the "Privacy Policy" and "Terms and Conditions" when registering, you expressly consent to the collection, storage, use and disclosure of your personal information as described below. For the purpose of adhering to the Data Protection Act 1998 (The Act), the data controller is VIP Visa located at 239 Kensington High St, London W8 6SN - UK.

INFORMATION WE MAY COLLECT FROM YOU

We may collect and process the following data about you:
1. Information provided by filling in forms on our Site at www.vipvisa.net ("our Site" and other regional versions). This includes information provided when registering to use our Site, subscribing to our services, posting material and requesting further services. We may also ask you for information when you report a problem with our Site.
2. If you contact us, we may keep a record of correspondence.
3. We may also ask you to complete surveys that we use for research purposes, although you are not obligated to respond to these.
4. Details of transactions you carry out through our Site and details associated with the fulfilment of your order.
5. Details of your visits to our Site including but not limited to, traffic data, location data, web logs and other communication data,including the resources you access whether this is required for billing purposes or otherwise.

IP ADDRESSES AND COOKIES

We may collect information about your computer including, where available, your IP address, operating system and browser type. This is for system administration and to report aggregate information to our advisors (This will be collected from Google Analytics). This is statistical data about our users’ browser actions and patents, and does not identify any individual. For the same reason we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our Site and to deliver a better and more personalised service.
They enable us:
1. to estimate our audience size and usage pattern.
2. to store information about your preferences. and to allow the customization of our Site according to your individual interests.
3. to speed up your searches.
4. to recognise you when you return to our Site.

Data is collected using web analysis tools with cookies that are able to generate pseudonyms for user profiles. These cookies may be saved after the expiration of the browser session. You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies.

WHERE WE STORE YOUR PERSONAL DATA

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us, or for one of our suppliers. Staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and provision of support services. By submitting your personal data, you agree to the transfer, storing or processing of this data. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Site, you are responsible for keeping this password confidential. We ask you not to share passwords with anyone or any other website.

Although we do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Site, any transmission of data is at your own risk. Once we have received your information, we will use strict procedures and security procedures to try prevent unauthorised access.

Please note that we do not store debit/credit card details nor do we share customer financial details with any third parties.

USES MADE OF THE INFORMATION

We use information held about you in the following ways:
1. to ensure that content from our Site is presented in the most effective suitable format for you and your computer.
2. to provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
3. to carry out obligations arising from any contracts entered between you and us.
4. to allow you to engage with the interactive features of our service, when you chose to do so.
5. to notify you about changes to our service.

We may use your data to provide you with information about goods or services, which may be of interest to you and we may contact you about these via email, SMS, mail or telephone. We will never sell your personally identifiable information to external parties.

We do not disclose information about identifiable individuals to external advertisers, but we may provide them with aggregate information about our users (for example, we may share that 500 men aged under 30 have clicked on their advertisement on a given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in London). We may also use the data we have collected from you to enable us to comply with our advertisers wishes by displaying their advertisement to that given target audience. Since we are following GDPR standards, if you'd prefer to stop receiving marketing communication, please update your privacy preferences, accessible in My Account.

DISCLOSURE OF YOUR INFORMATION

We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006. we may disclose your personal information to third parties.

USES MADE OF THE INFORMATION

We use information held about you in the following ways:
1. In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the seller or buyer of such business or assets.
2. If VIP Visa, or substantially all of its assets, are required by a third party, in which case personal data held about its customers will be one of the a transferred assets.
3. If we are under duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or our terms of use and other agreements, or to protect the rights, property, or safety of VIP Visa, our customers, or others. This includes exchanging information with other companies and organisations for the purpose of fraud prevention and credit risk reduction.
4. To help us improve our services to you. In some cases, we may pass your contact details to our customer feedback partners. This information will be used solely to give you the opportunity to raise any issues you may have encountered, or suggestions you may have for improving our service to you.

YOUR RIGHTS

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise this right at any time by contacting us via the submission of a contact form. If you believe the personal information we hold about you is inaccurate, you can update this in your profile, or contact us and we but it will update it for you. You may also delete your account permanently if you wish. This will remove all personal information from your account, but will not remove your contact details from any orders you have placed as this data may be required for us to carry out our obligations to you under contracts we have entered into with you. Our Site may, from time to time, contain links to and from websites for advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

ACCESS TO INFORMATION

The “Act” gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £250 to meet our costs in providing you with details of the information we hold about you.